FAQs

Please see below for our most Frequently Asked Questions.

If you're still unsure about an answer, please don't hesitate to drop us a line at sue@metimejustforme.com

Can I change or add to my order once it's been placed?

Providing you contact us via email within 48 hours then YES, we will do our best to accommodate your request before shipping. Please don't forget to include your order number to sue@metimejustforme.com

Can I get a refund or exchange on my order?

We want you to love your purchase. However, if you purchase an item that you are not satisfied with, please return the unworn, unused product with the original tags still attached within 14 days of receiving it.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame.

We reserve the right to not accept the item back if we feel that the item has been used or if the item has been damaged eg make-up or tan stains etc.

Returned items must be received by Me Time. within 14 business days of our authorisation email. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund, exchange or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

All sale items are final. We do not accept returns on sale items.

Items purchased during a promotional event such as Flash Sales, Promo Codes, etc can be returned for a credit note or exchange only.

Me Time. is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of your tracking number. Returned items must be sent by a prepaid method of shipping.

Please Note: If you require a refund we only refund the cost of the product being returned.

We do not refund initial postage nor do we cover the cost of postage for products being returned.

If you are wanting to exchange an item that you have purchased please send an email with your request to:

A pre-paid post bag must be sent back with your return already filled out with your address so we can re-send the exchange.

If a post bag is not included we will contact you prior to sending your exchange for postage payment.

What if my order is faulty or broken?

All items sent out are thoroughly checked before sending and packaged with care.

In the unlikely event that you receive an item that is faulty or damaged please contact us at info@metimejustforme.com and we will organise a replacement for you.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault.

You will only be refunded in full if the item cannot be repaired or replaced or if the fault is major.

The above outlines our returns, exchanges and refund policy. By processing your payment with Me Time. Just For Me. you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit or exchange will be offered in all other circumstances.

All return policies issued by Me Time. Just For Me.  abide by and are in line with the Australia Consumer Law (ACL)

If you require clarification or have any questions, please contact customer service via email info@metimejustforme.com

PLEASE NOTE ALL ITEMS PURCHASED DURING AN ADVERTISED SALE OR DISCOUNT PERIOD ARE NON-REFUNDABLE AND NO EXCHANGES ARE PERMITTED.

PLEASE ENSURE YOU READ THE FOLLOWING CANDLE SAFETY INFORMATION BEFORE MAKING YOUR PURCHASE:

Warning

Failure to follow instructions could result in fire, hazard or injury. Never move a lit candle, always keep out of reach of pets and children. Never burn on or near flammable, heat sensitive or poros surfaces. Always burn on a suitable candle plate. Avoid exposure to draughts and never leave a lit candle unattended. Keep away from external heat sources or electrical appliances. Never burn longer than 3 hours.

Keep wick trimmed at 6mm.

Caution- Container may become hot. At the end of combustion, at least a 5mm quantity of wax must remain. Always store candle in a cool dry place below 25*c and away from direct sunlight.

These candles are hand made in Ivanhoe, Victoria Australia.

Manufacturer- of supplies - Luxury Candles Suppliers, Fairfield, Victoria, Australia.

Postage - all our candles are boxed securely and posted in bubble wrap.